Couldn't make calls via Sandbox environment
Jun 15, 2021 at 3:16am • 2 replies • 0 likes
Codimite Development
,
We tried several times to take calls from the sandbox environment. We can set up extensions but we couldn't able to activate those numbers(It didn't receive an email to any user email address). Is there any way to test this using a free developer account?
2 Answers
answered on Jun 15, 2021 at 8:29pm
Thanks for your quick response on this, +14243162187 is the Primary number for the sandbox environment.
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on Jun 16, 2021 at 7:02am • 0 likes
Thanks. Can you check your email inbox to see if you receive activation emails for your 2 new extensions. Let me know.
on Jun 16, 2021 at 8:09am • 0 likes
Didn't receive any email to any of the above users. this is our https://service.devtest.ringcentral.com/application/users/users/default dev-test environment.
on Jun 16, 2021 at 8:20am • 1 likes
I will notify the team again. They told me that it's fixed but it seems not.
on Jun 16, 2021 at 8:22am • 0 likes
Thanks Phong Vu, we are blocked due to this.
on Jun 16, 2021 at 8:33am • 1 likes
Can you temporarily test only with your 101 extension? The default 101 extension has it's own digital line (xxx) xxx-3442. Make a call from your mobile number to that number or vice verse should work. But yes, I will try my best to urge the team fixing it.
on Jun 16, 2021 at 9:32am • 0 likes
I highly appreciate your willingness to help with this fixing. I have tested and It works fine without any issue with the mobile number. I will be doing another testing between two extensions once that is fixed.
answered on Jun 15, 2021 at 7:09am
What is your sandbox account main company number?
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