When users encounter issues when sending or receiving SMS messages it may be a result of a misunderstanding about requirements, content policies, or limitations. Read below to learn more about what to check if you’re running into challenges with SMS.
SMS Requirements
You'll need a RingCentral MVP plan within the US or Canada (Essentials, Standard, Premium, or Ultimate).
You'll need to have a DigitalLine assigned to your extension's desk phone or softphone or a direct local number assigned to your extension.
If you've assigned custom roles to users, make sure their roles allow internal and business text messaging.
SMS/MMS Content Policy
RingCentral is dedicated to eliminating spam, phishing, and fraudulent messages. Accounts in violation of RingCentral or carrier rules and regulations may be subject to reduced deliverability of messages, additional campaign registration requirements and fees, suspension of service, or termination of service in addition to fines and other penalties passed through RingCentral by the carriers.
Learn about messaging content policies here: https://www.ringcentral.com/legal/sms-mms-content-policies.html.
Limitations
Reaching SMS limitations may also block you from sending or receiving texts.
The maximum amount of characters you can send per SMS is 1,000.
US and Canada RingCentral MVP accounts receive an allotment of messages sent/received per month. Rates will apply for each message sent/received once those thresholds are reached. For more information, go to https://support.ringcentral.com/article/Enhanced-Business-SMS-new-Price-Changes.html.
Please contact RingCentral support or reach out to our Community Team at Community.Support@ringcentral.com and we'll be more than happy to help you.