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RingCentral App (Android) Single Sign On,RingCentral app Single Sign On Blank Page

Tags: ringcentral app, ringcentral app

Jun 28, 2021 at 9:05am • 2 replies • 0 likes

Juan Gonzalez Jr.

Hello,

Android users are currently experiencing blank pages when trying to log into the RingCentral app using Single Sign on. A user can enter their email address but it appears that the redirect to Okta never loads. Has anyone experienced this before, it seems to only be affecting our Android users. Has anyone run into this before?

Mary-Community_Moderator on Jun 28, 2021 at 9:56am • 0 likes

@Juan Gonzalez Jr., can you please try to uninstall/reinstall your app and try again?

Juan Gonzalez Jr. on Jun 28, 2021 at 11:43am • 0 likes

@Mary-Community_Moderator Yes we have uninstalled and reinstalled the app with the same result.

Mary-Community_Moderator on Jun 28, 2021 at 12:47pm • 0 likes

Hi @Juan Gonzalez Jr. It is currently a known issue. Our Product Team is already working on a resolution for this. For your reference, the case ID is COOPS-6863.

Juan Gonzalez Jr. on Jun 28, 2021 at 1:07pm • 0 likes

@Mary-Community_Moderator Thank you for the update. Do you know when this issue was reported?

1 Answer

Juan Gonzalez Jr. answered on Jun 29, 2021 at 7:13am

@Mary-Community_Moderator We were able to resolve this issue. It turned out to be a certificate chain issue with our SSO. Once we fixed this, the splash page is now working properly. Thank you!

Mary-Community_Moderator on Jun 29, 2021 at 7:30am • 0 likes

I'm glad to hear this, @Juan Gonzalez Jr.. Thanks for letting us know.

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