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The First Step
June 28, 2021
Question

RingCentral App (Android) Single Sign On,RingCentral app Single Sign On Blank Page

  • June 28, 2021
  • 3 replies
  • 419 views

Hello,

Android users are currently experiencing blank pages when trying to log into the RingCentral app using Single Sign on. A user can enter their email address but it appears that the redirect to Okta never loads. Has anyone experienced this before, it seems to only be affecting our Android users. Has anyone run into this before?

android.png

3 replies

Mary-Community_Moderator
Community Manager
Community Manager
June 28, 2021

@Juan Gonzalez Jr., can you please try to uninstall/reinstall your app and try again?

jugonza7The First StepAuthor
The First Step
June 29, 2021

@Mary-Community_Moderator We were able to resolve this issue. It turned out to be a certificate chain issue with our SSO. Once we fixed this, the splash page is now working properly. Thank you!

Mary-Community_Moderator
Community Manager
Community Manager
June 29, 2021

I'm glad to hear this, @Juan Gonzalez Jr.. Thanks for letting us know.