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You're right, issue hasn't been resolved or fixed. I think the email they sent was just to close my ticket. Doesn't matter, I'm changing to another carrier by the end of the year.

I received an email 3 weeks ago that this issue had been solved but I haven't been back to see if it has.

Hello @Jacinta H, I know how inconvenient this is, but please hang tough! Our Product Team is working on it. We will follow-up with your case, too.

Hi @Tom Jones, I will contact the Tier 2 Team for an update. It seems like there is already a workaround for your issue. Let me follow up on this.

Thank you and please share as it has been 3 weeks that they escalated this known issue to tier 2 and no ETA.

Hi Tom, I spoke with Tier 2, and they mentioned that the problem is within the version of your account. The Tier 2 team is making a follow-up and hasn't received an update yet. I will keep an eye on this and inform you.

Thank you.. But I am not sure you understand the urgency.. No no one can call our business lines for three weeks now.. Terrible support.

Hi @Tom Jones, I understand that this is significantly affecting your business. I made another follow-up to the Tier 2 team.

Thanks .. Shall I wait for them to change the "version" or what now ?

Yes, for now, you will have to wait. I will follow-up with Tier 2 from time to time as well.

I was the original poster of this issue and for me, it still hasn't been solved. I agree with everything Tom has said on this issue. Ring Central is very prompt in billing and collecting my money each month but that's as far as it goes. I've not heard a word back from Tech support since July and it's now September? Time to look for another company I think.

Yep, thank you Mike - phone.com or ooma.com at this point is what we are looking at... If you have any others, please share.

Did you able to contact the technical support regarding this?

Thank you for your reply...

Yes its has been 3 weeks now... They stated "a known issue" and they "escalated to tier 2" and "no ETA" ... Unfortunately I feel the support is useless ATM, thus I reached out her for a workaround.

I tried deleting all the blocked numbers from phone app, web browser, incognito, etc.. they come back. I tried re-numbering extension 0 to 10 or 11 ... and not I can't have extension 0 anymore. This has been pathetic support to say the least for a company the size of RingCentral.

What I did is add the area code that I think might call us to the unblocked list .. Those work, but I have clients all over the US and Canada. I even tried adding "1" to the unblocked .. it didn't save.