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PC keyboard numberpad 'enter' key not working

Tags: ringcentral app

Sep 28, 2022 at 7:18pm • 5 replies • 1 likes

Craig Larkin

Hi all
Using RC app on PC.
I've noticed recently (last week or so) that when I click "Make a call" to dial a number, my keyboard numberpad allows me to type in the number to dial but pressing the "enter" key on the numberpad no longer initiates the dialing (it used to start dialling when I pressed enter on the numberpad part of my keyboard).

Pressing the "enter" key on the main part of my keyboard does initiate the dial.
Anyone experiencing a similar problem?
Cheers

Craig Larkin on Nov 14, 2022 at 3:37pm • 0 likes

I can confirm the keypad Enter key will now initiate dialling with update to v22.4.10.2008

Craig Larkin on Oct 19, 2022 at 5:40pm • 1 likes

@Mary-Community_Moderator has there been any resolution regarding this now-missing feature?
Thanks

Christopher Schmid on Oct 31, 2022 at 6:40am • 0 likes

Also interested in finding a solution....not the end of the world, but annoying.

Joe Cache on Oct 4, 2022 at 2:02pm • 1 likes

We've had that on almost every field in RC - I've opened ideas and tickets - to no avail. If your Enter key worked - count yourself lucky!

And such basic programming as well... (poke at the RC devs ;: )

Mary-Community_Moderator on Oct 5, 2022 at 7:22am • 0 likes

@Joe Cache, do you have the link of the idea that you created? Can you please post it here? Thank you!

Mary-Community_Moderator on Sep 29, 2022 at 10:00am • 0 likes

Hi @Craig Larkin, I'm checking if this is a normal behavior.

1 Answer

ryan-gosling answered on Oct 31, 2022 at 10:23am

It will be fixed in the 22.4.10 version of the app.
I think it will be gradually rolled out between 7-13 November but don't quote me on this :D.
You probably don't need to do anything and should just wait and check if it's working later.

You can check the version you currently have by opening your app > Resource Center > Get app info. The latest version as of now is 22.3.30

If you've disabled Auto-Update for some reason, you can check here in 2 weeks for the latest available version.
https://support.ringcentral.com/download.html

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