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In Admin Portal - Reusing phone/number of terminated employee for their replacement

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Dec 16, 2022 at 11:47am • 2 replies • 0 likes

Gloria Tucker

We are a small company with very low turnover; so, I haven't had to do this since we got on the RC platform. I need to use an existing phone/number from a terminated employee for a new hire. I need instructions - Google search and RC University aren't giving me answers I can use.

Becky-Community_Manager on Dec 16, 2022 at 2:17pm • 0 likes

@Gloria Tucker Does this article help with what you're trying to achieve?
https://support.ringcentral.com/mvp/admin/adding-setting-up-users.html

1 Answer

Joe Cache answered on Dec 22, 2022 at 2:40pm

What we ended up doing was creating a free mobile user with the name of the new staff member, as we (at first) needed to keep the glip/msg/text from the old user intact.

On the old user, we prepended the extension with a 9 - one so we'd know since we don't have any extensions in the 90000 range (we use 4 digits) - and also to move it to the bottom of the user list.

On the new user, go into the Phone, and reassign them the old RC number - this moves the license (from mobile -> MVP) and allows you to then provision the phone/edit gui/assign same (new) extension,etc.

Overall, we signed with RingClone for archiving all of the RC traffic - and it allowed us to keep the user list cleaned up as well.

That type of answer?

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