Hello @Road Heroes Towing
Yes, as Becky mentioned, SMS doesn't come in enable on RingCentral phone numbers by default. It has to be enabled by your administrator via TCR registration process. And good news is that it's all self serve in our admin portal.
Here are few support articles that can help you:
Overview and Video - https://support.ringcentral.com/sms-registration.html
Setting up TCR - https://support.ringcentral.com/article-v2/Setting-up-TCR-registration-assigning-numbers-to-SMS-campaigns.html?brand=RingCentral&product=MVP&language=en_US
Associated Fees: https://support.ringcentral.com/article-v2/TCR_registration_fees.html?brand=RingCentral&product=MVP&language=en_US
TCR FAQ - https://support.ringcentral.com/article-v2/TCR-business-registration-FAQ.html?brand=RingCentral&product=MVP&language=en_US
Regards
Gurpreet Singh
PM, RingCentral Platform Products
