Question

Allowing customers to pass information (order number) by pressing keypad

  • 7 April 2021
  • 3 replies
  • 554 views

  • New Participant
  • 1 reply

Hello,

I am looking for information about key press from our customers. For example, when they call, they need to press their order so we can reply their order's status: shipped, delay, etc.

I don't know if I could code it, or it is already in the admin page which I can just set it up. I look around and find no such information.

If you know about it, please let me know.

I am looking forward to hearing from you

Thanks


3 replies

Are you talking about ivr settings?

https://support.ringcentral.com/article/6593.html

https://www.ringcentral.com/contact-center/interactive-voice-response.html#ring-cc

Hi Anirban,

No, it is not IVR I think. IVR sets at max 250, and they are predefined numbers. In my case, I don't know their number, I ask them to input information and then search in our store database and reply corresponding answer

For example, if a customer order in our store, they have their own order number for tracking their order. Using that number, they press in keypad and our store will reply correctly its' status.

Thats not something that RC can do right now. (Although its something that RC currently does internally... When you call customer service, you enter your account phone number, and their IVR can detect what the account name is from that).

Reply