Call Back Feature

  • 16 November 2021
  • 2 replies

When a caller is on hold, can they hang up but retain their position in the queue, and call them automatically when a representative is available. Is that possible with Ring Central App?

2 replies

Userlevel 1

I don't think that this is supported by RingCentral App. However, you can use RingCentral API platform to implement such a feature for your service.

Let me know if you have development resource and are interested in building such an app.

This is mostly Contact Center Feature. However, if u could keep track of abandoned or call drop off calls using RC APIs , then you can initiate/schedule outbound calls using Ringout/Callout APIs . Let us know if you need assistance with the logic or dev resources, Phong or I can assist you.