How to Add dummy calls and call recordings to sandbox for development and testing?

  • 19 October 2020
  • 1 reply

I want to add some call recordings for the testing of API integration with a third-party app but unable to make any successful call.

1 reply

You can download the RC Desktop app (choose Windows or MacOS accordingly). Install the RingCentral softphone and switch it to the "Sandbox mode" (fn + cmd + f2 for Mac and Fn + F2 for Windows). Login the softphone with your sandbox user's login credentials and make phone calls to/from the softphone. You can record your calls too.