Hello!
I have a question related to the Webhook payload which I get each time when the call is finished.
I have prepared a Webhook to receive payloads about recent calls just after they have finished. I have two different realizations:
- RingCentral built-in Webhook;
- Make.com built-in Webhook;
The payload that I receive is not enough, so I want to get more data about time-frames and recording links. Unfortunately, both Webhooks do not give me data callRecordId to get detailed information.
Are there any ways that can help me get full info about calls in real-time?
Thank you in advance!
p.s. There is an example of a Make.com Webhook response provided below:
[
{
"extensionId": 42142141,
"telephonyStatus": "CallConnected",
"activeCalls": [
{
"id": "hffsaf4216sfsaaskap",
"direction": "Outbound",
"from": "+11111111111",
"to": "+22222222222",
"telephonyStatus": "CallConnected",
"sessionId": "9142413112",
"startTime": "2023-09-01T21:30:32.858Z",
"partyId": "p-a0306c90eeca6z14214122a67e550000-1",
"telephonySessionId": "s-a0306c423131ad8a52a7a400z1a67e550000"
}
],
"sequence": 100,
"presenceStatus": "Busy",
"userStatus": "Available",
"dndStatus": "TakeAllCalls",
"meetingStatus": "Disconnected",
"allowSeeMyPresence": true,
"ringOnMonitoredCall": false,
"pickUpCallsOnHold": false,
"totalActiveCalls": 1
}
]
