Problem: I am logging in as my user account in production through the api and can not send an SMS from our toll free number. Which account do I need to be logged in as? Our toll free number is assigned to an IVR. We are using a multi-level IVR. I'm guessing I have to log in as the main company number, but will that work since our toll free number isn't the main company number?
I'm not super familiar with the user management system in RingCentral which may be why I'm getting turned around here. In the sandbox I'm not able to mimic our prod setup exactly because I can't add a toll free number in the sandbox but that is the number we will be sending from in prod.