Can RC Developers create a setting where the Auto Attendant IVR can send a text to the caller when prompted?
Not sure if this belongs here. Thanks!
IVR Send Text When Prompted
Userlevel 2
I don't think that this is supported, not from settings, nor from APIs.
I believe the Textel app can do this:
https://textel.net/use-texting-in-your-ivr-to-deflect-contact-center-calls/
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