I'm currently trying to delete users I'm using for testing purposes in order to be able to run more tests on my Sandbox environment.
I have disabled the desired user first, as is required to have the Delete option be available, but am not able to delete it.
- I have tried using the tickbox next to the User's name and clicking Delete in the top ribbon. I get the pop-up warning about deleting users and how it cannot be undone. I proceed and see "Bulk Operation in Progress" going, and then finish without any further notices or errors, but the user is not deleted.
- I have also tried using the three dots on the right-hand side of the user and clicking Delete. Similarly, I have the "Are you sure you want to delete the selected user" warning message. When I click on Delete, I get an error message with "We are sorry. Your request cannot be completed at this time. Please try again later.".
I initially thought it might have been a temporary issue, as was mentioned in another Question on these forum last year, but it's been three days and I still cannot delete that user.
I have tried from 2 different browsers (Chrome and Firefox) just in case, and the results were the same.
My user is Super Admin on the Sandbox environment, so I don't believe it would be a permission issue either.
What else can I try? Thanks!
Not able to delete Users from the sandbox environment
Hi Phong,
The number is "12897191086".
Thanks!
Same problem here too for weeks. We need the ability to add/remove users constantly since our business cases include user removal and addition. Our Sandbox main number is +13127549364 and for starters we'd like to remove user with extension 103.
Please let us know when this issue is resolved once and for all.
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