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Quick Start SMS -- SendingFailed

  • 1 July 2021
  • 2 replies
  • 637 views

I followed the instructions for the Quick Start App to send SMS in Python. Using the Sandbox credentials, the sms queues, but isn't delivered. I have confirmed that number has the 'SmsSender' feature. I have tried sending an sms to two personal mobile numbers as well as another RingCentral number that I know is able to send/receive sms. The status printed back is 'Queued'; when I check the messageStatus, they all show 'SendingFailed.' I'm not sure what I'm missing! Any help would be appreciated.

After the phone number info, the typical message info is as below:

{

   "type":"SMS",

   "creationTime":"2021-07-01T17:38:30.000Z",

   "readStatus":"Read",

   "priority":"Normal",

   "attachments":[

      {

         "id":9819398004,

         "uri":"https://platform.devtest.ringcentral.com/restapi/v1.0/account/299110004/extension/299110004/message-store/9819398004/content/9819398004",

         "type":"Text",

         "contentType":"text/plain"

      }

   ],

   "direction":"Outbound",

   "availability":"Alive",

   "subject":"Test SMS using a RingCentral Developer account - Hallo World.",

   "messageStatus":"SendingFailed",

   "smsSendingAttemptsCount":1,

   "conversationId":3060223407456103798,

   "conversation":{

      "id":"3060223407456103798",

      "uri":"https://platform.devtest.ringcentral.com/restapi/v1.0/conversation/3060223407456103798"

   }

}

2 replies

PhongVu
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Userlevel 2
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Can you send a text message from your mobile number to the recipient number to make sure the recipient number is valid. If that works, can you login your sandbox account, add a direct number to your extension, and send a text message from the direct number (instead of the main company number).

Let me know

A

Thanks for your reply, @Phong Vu. I added a direct number to the sandbox account extension, and that seems to have done it! Do you happen to know if sending a text from a main company number is also an issue in production environments?

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