I'm developing a periodic task that will track specific SMS conversations on Ring Central, parse replies, and perform some updates to our database. Is there a way to read SMS messages from multiple accounts from one logged in account (i.e. can I use administrator credentials to read messages for all of our employees?).
Read SMS Message On Another Account
During a session where you have authenticated as a user with Administrative permissions for the account, you can currently only fetch the call-log data across all user extensions, but not the message-store (which is where the historical SMS data resides).
But that doesn't mean it cannot be done...
If you're using the JS SDK in Node.js, here is a way you could do that, let me know if this helps you workaround this inconvenience:
But that doesn't mean it cannot be done...
If you're using the JS SDK in Node.js, here is a way you could do that, let me know if this helps you workaround this inconvenience:
var smsData;
// Initialize the sdk
var sdk= new RC({
server: process.env.RC_API_BASE_URL,
appKey: process.env.RC_APP_KEY,
appSecret: process.env.RC_APP_SECRET
});
// Bootstrap Platform and Subscription
var platform = sdk.platform();
login();
// Login to the RingCentral Platform
function login() {
return platform.login({
username: process.env.RC_USERNAME,
password: process.env.RC_PASSWORD,
extension: process.env.RC_EXTENSION
})
.then(init)
.catch(function(e){
console.log("Login Error into the RingCentral Platform :", e);
throw e;
});
}
/*
Obtain list of extensions after Login success
*/
function init(loginData) {
var extensions = [];
var page = 1;
function getExtensionsPage() {
return platform
.get('/account/~/extensions', {
page: page,
perPage: process.env.DEVICES_PER_PAGE //REDUCE NUMBER TO SPEED BOOTSTRAPPING
})
.then(function(response) {
var data = response.json();
extensions = extensions.concat(data.records);
if (data.navigation.nextPage) {
page++;
return getExtensionsPage(); // this will be chained
} else {
return extensions; // this is the finally resolved thing
}
})
.then(getAllExtensionSMS);
}
/*
Loop until you capture all extensions
*/
return getExtensionsPage()
.then(function(extensinos) {
return extensions;
})
.catch(function(e) {
console.error("Error: getDevicesPage(): " + e);
throw e;
});
}
// Iterate to grab each extension's message-store?messageType=SMS
function getAllExtensionSMS(extensions) {
return Promise.all(extensions.map(function(ext) {
return platform
.get('/account/~/extension/' + ext.id + '/message-store?messageType=SMS')
.then(function(extensionSmsData) {
smsData.concat(extensionSmsData.records);
})
.catch(function(e) {
console.error(e);
throw e;
});
})).catch(function(e) {
console.error('Error with one of the promises to get SMS data', e);
throw e;
});
}
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