So we are working with the RingCentral integration with Salesforce and we were looking to get the Omni Channel working inside Salesforce. Example when we take a call the Omni Channel updates to busy, they hang up the call they are available. I am looking to see if anyone has gotten this to work through a workaround or building their own integration between RingCentral and Salesforce.
Salesforce Omni Channel
Hey Andy, I'm going to move this over to our Developers Community. It's possible that someone there may be able to give you some advice :)
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.