Hello @Phong Vu,
We have a production app (via API) where we can call a number and a web hook callback is sent. We use the following to set it up (Ruby):
rc = RingCentral.new(RINGCENTRAL_CLIENTID, RINGCENTRAL_CLIENTSECRET, RINGCENTRAL_SERVER)
rc.authorize(username: RINGCENTRAL_USERNAME, extension: RINGCENTRAL_EXTENSION, password: RINGCENTRAL_PASSWORD)
r = rc.post('/restapi/v1.0/subscription', payload: {
eventFilters: ["/restapi/v1.0/account/~/extension/~/presence?detailedTelephonyState=true"],
deliveryMode: {transportType: 'WebHook', address: DELIVERY_ADDRESS, verificationToken: VERIFICATION_TOKEN},
expiresIn: 604800
})
The problem is, we get the callback only when calling RINGCENTRAL_USERNAME (which is a phone number). But we have our sales team responding to a office wide RC company phone number. When that number is called we do not get any webhook callback. What we have to do so that we get a web hook callback when someone calls the office wide RC company phone number?
Warm regards,
