Why am I getting "Service is overloaded, please retry later" and "only calling available" errors?

  • 5 October 2016
  • 2 replies

I posted about this a while back, but it keeps happening randomly - sometimes when querying the API I'll get back "Service is overloaded, please retry later". At the same time, our in-office phones (based on RingCentral's desktop software) will usually start showing "Only calling available" in the top right corner.

So, what's the deal?

My logs show this happening today, 9/24, and a bunch on 9/14.

We can retry the API calls, sure, but having our actual phone system "go down" around the same time kinda makes me think something is wrong with RC's backend too. Are the two related?

2 replies

Hi Nicholas,

Could you please create a help support ticket and submit the API response and the logs for us to investigate. Thanks.

These types of system/service issues, which are related to servers and accounts due to network issues, are best handled by the developer support team. Please contact them by submitting a help support ticket.