Can Ring Central recordings be enabled for 2 channel audio (where the 2 sides of a call are on isolated channels L/R or otherwise?)
Also, can the sampling rate be improved to a higher rate than 8000hz?
We are trying to determine if we can support a solution that currently uses 2 channel recordings @22,050hz from Twilio with a RingCentral recording or if the solution will have to stay on Twilio.
Hi Dan,
2-channel audio recording is still as a plan and upcoming (I have no due date though). For the sampling rate, I believe that right now, it is automatically set to either 8kHz or 48kHz when handshaking based on the connection bandwidth.
Is 2 channel audio recording supported now ?
Unfortunately, due to the low demand on this feature, it’s still not supported.
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