We are trying to use /ai/insights/v1/async/analyze-interaction endpoint described in Extract interaction analytics from a media file (ringcentral.com). We tried multiple options for `insights` field but none of them returned any Emotion insights.

In documentation there are emotion insights for each sentence in utteranceInsights

"utteranceInsights": [

    {

        "start": 2.52,

        "end": 6.53,

        "text": "Could produce large hail isolated tornadoes and heavy rain.",

        "confidence": 0.93,

        "speakerId": "1",

        "insights": [

            {

                "name": "Emotion",

                "value": "Neutral",

                "confidence": 0.7

            }

        ]

    }

],

but in our tests, regardless of what recording we send, the insights array is always empty.

Sample request:

1. With "all" insights:

{

    "contentUri": "file url",

    "encoding": "Mpeg",

    "languageCode": "en-US",

    "speakerCount": 2,

    "enrollmentIds": [

        "11788847407133"

    ],

    "insights": ["All"],

    "audioType": "CallCenter"

}

2. With "All" "Emotion" "Energy" insights:

{

    "contentUri": "file url",

    "encoding": "Mpeg",

    "languageCode": "en-US",

    "speakerCount": 2,

    "enrollmentIds": d

        "11788847407133"

    ],

    "insights": t

        "All",

        "Emotion",

        "Energy"

    ],

    "audioType": "CallCenter",

    "enableVoiceActivityDetection": true,

    "enablePunctuation": true,

    "enableSpeakerDiarization": true

}

Both cases returns response with empty insights:


Here are some more jobId's that we tried to get insights:
1. 04a7ceec-35e1-11ee-90cb-0050569cffc5

2. 0249cc0a-35e0-11ee-b580-0050569c72ca

3. 6fe183c8-35d8-11ee-b31c-0050569cffc5

Is there any way to request Interaction Analytics with emotion insights?