Question

API missing records and weird data

Forum|Forum|4 years ago
October 14, 2021
3 replies
474 views

Nigel2780600020
New Participant

Hi,

I'm having some issues with the API in Sandbox:

* the only Company-wide calls that show up are those where I make the call through the CallOut endpoint even though all calls show up in the normal web interface. No Inbound calls show up -> though it rings the App.

* I do not get a "node" for the call recordings - again, they are available in the web interface & I have the correct grants.

* Direction is reversed and says Inbound instead of Outbound and has the To / From reversed.

Any help appreciated as this just seems illogical.

PhongVu
Community Manager
Forum|Forum|4 years ago
October 14, 2021

How did you setup your sandbox? How many user extension did you add to the sandbox account? Do those user extensions have their own direct number or digital line?

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N

Nigel2780600020
Author
New Participant
Forum|Forum|4 years ago
October 14, 2021

We have a fully paid account on MVP Premium with 3 users each with their own line. I am trying to "graduate my App" so we can begin using it with our CRM, but the returned API data is completely wrong - and as it never returns information about the Call Recordings in the JSON I can't complete that part of the requirement either.

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PhongVu
Community Manager
Forum|Forum|4 years ago
October 14, 2021

But in your original question, you wrote "I'm having some issues with the API in Sandbox:", So is it your sandbox or your production?

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