Question

Call forwarding does not work in DEV account?

Forum|Forum|5 years ago
May 28, 2020
3 replies
543 views

Oleg2635994015
New Participant

Hi,

I am evaluating some basic setup in a free dev account and cannot get call forwarding working. Could you please assist, maybe there are some limitations which prevent me from doing this?

My free dev account is 936-256-3131. I have a sandbox app where Main Company Number is 929-474-6838 (and I can browse it using https://service.devtest.ringcentral.com).

In that company I have four users with extensions 101 (super admin), 102, 103 and 104. Every extension has a softphone assigned to it, and I can call all of them just fine.

However, when I set up 101 to forward calls to 104 the call forwarding does not seem to work. Whenever I call 101’s softphone number – it goes to 101 voicemail right away (at the moment the forwarding should happen). Like if it tried to forward, but could not. If I cancel the forwarding and call 101’s softphone it rings for 15-30 seconds, then goes it voicemail (which is expected). If I call 104’s softphone it behaves the same.

Please let me know if any other information is required.

Thank you!

PhongVu
Community Manager
Forum|Forum|5 years ago
May 28, 2020

Please share part of your code where you implemented the forwarding. If that is not handled from your code, then is it a call forwarding rules settings and explain how you set it up.

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O

Oleg2635994015
Author
New Participant
Forum|Forum|5 years ago
May 28, 2020

Shared UI setup in the comment above.

When I call (470) 440-9438 and try forwarding this call to (470) 481-8916 using API, then the caller hears "I'm sorry your call could not be connected".

API request:

POST https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/telephony/sessions/s-7fb254380a884f62a51b1c04b343c8b3/parties/p-7fb254380a884f62a51b1c04b343c8b3-2/forward
{
    "phoneNumber": "+14704818916"
}

API response:

{
    "id": "p-7fb254380a884f62a51b1c04b343c8b3-2",
    "status": {
        "code": "Disconnected",
        "reason": "BlindTransfer"
    },
    "muted": false,
    "standAlone": false,
    "from": {
        "phoneNumber": "+19492354715"
    },
    "to": {
        "phoneNumber": "+14704409438",
        "name": "Oleg Shuruev",
        "extensionId": "275915004"
    },
    "owner": {
        "accountId": "275915004",
        "extensionId": "275915004"
    },
    "direction": "Inbound"
}

+19492354715 is my number. +14704818916 is the number I am trying to forward to, not sure if what I'm getting is the expected response.

@Phong Vu would much appreciate if you kindly could look closer and provide any assistance with that. Thank you so much!

Like

O

Oleg2635994015
Author
New Participant
Forum|Forum|5 years ago
May 28, 2020

Shared UI setup in the comment above.

When I call (470) 440-9438 and try forwarding this call to (470) 481-8916 using API, then the caller hears "I'm sorry your call could not be connected".

API request:

POST https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/telephony/sessions/s-7fb254380a884f62a51b1c04b343c8b3/parties/p-7fb254380a884f62a51b1c04b343c8b3-2/forward
{
    "phoneNumber": "+14704818916"
}

API response:

{
    "id": "p-7fb254380a884f62a51b1c04b343c8b3-2",
    "status": {
        "code": "Disconnected",
        "reason": "BlindTransfer"
    },
    "muted": false,
    "standAlone": false,
    "from": {
        "phoneNumber": "+19492354715"
    },
    "to": {
        "phoneNumber": "+14704409438",
        "name": "Oleg Shuruev",
        "extensionId": "275915004"
    },
    "owner": {
        "accountId": "275915004",
        "extensionId": "275915004"
    },
    "direction": "Inbound"
}

+19492354715 is my number. +14704818916 is the number I am trying to forward to, not sure if what I'm getting is the expected response.

@Phong Vu would much appreciate if you kindly could look closer and provide any assistance with that. Thank you so much!

Like

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