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Hi,


I am evaluating some basic setup in a free dev account and cannot get call forwarding working. Could you please assist, maybe there are some limitations which prevent me from doing this?


My free dev account is 936-256-3131. I have a sandbox app where Main Company Number is 929-474-6838 (and I can browse it using https://service.devtest.ringcentral.com).

In that company I have four users with extensions 101 (super admin), 102, 103 and 104. Every extension has a softphone assigned to it, and I can call all of them just fine.

However, when I set up 101 to forward calls to 104 the call forwarding does not seem to work. Whenever I call 101’s softphone number – it goes to 101 voicemail right away (at the moment the forwarding should happen). Like if it tried to forward, but could not. If I cancel the forwarding and call 101’s softphone it rings for 15-30 seconds, then goes it voicemail (which is expected). If I call 104’s softphone it behaves the same.


Please let me know if any other information is required.

Thank you!

Please share part of your code where you implemented the forwarding. If that is not handled from your code, then is it a call forwarding rules settings and explain how you set it up.

Shared UI setup in the comment above.


When I call (470) 440-9438 and try forwarding this call to (470) 481-8916 using API, then the caller hears "I'm sorry your call could not be connected".


API request:

POST https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/telephony/sessions/s-7fb254380a884f62a51b1c04b343c8b3/parties/p-7fb254380a884f62a51b1c04b343c8b3-2/forward

{

    "phoneNumber": "+14704818916"

}

API response:

{

    "id": "p-7fb254380a884f62a51b1c04b343c8b3-2",

    "status": {

        "code": "Disconnected",

        "reason": "BlindTransfer"

    },

    "muted": false,

    "standAlone": false,

    "from": {

        "phoneNumber": "+19492354715"

    },

    "to": {

        "phoneNumber": "+14704409438",

        "name": "Oleg Shuruev",

        "extensionId": "275915004"

    },

    "owner": {

        "accountId": "275915004",

        "extensionId": "275915004"

    },

    "direction": "Inbound"

}

+19492354715 is my number. +14704818916 is the number I am trying to forward to, not sure if what I'm getting is the expected response.


@Phong Vu would much appreciate if you kindly could look closer and provide any assistance with that. Thank you so much!

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