I am looking for an app to integrate our call log with RingCentral and information that we want to track. Does such app exist?
For example, I would like receptionists to be able to mark a call completed, and the outcome-scheduled, called for pricing, declined due to cost, etc. I would also be able to list client name and detailed reason for call.
Does this exist? Right now we use excel, but it is not user friendly.
Thanks!
Hello Amy,
Our company, RSI, is a RingCentral Premier Partner. We offer a solution that may address your problem. We can attach disposition codes to calls as you described and report on them.
This product, Shadow Agent, is on the RingCentral App Gallery...
https://link.telecost.com/shadowa
If you want to contact me directly for a demonstration, we are on RC App as well. Feel free to DM or email me.
My email is rsalomone@telecost.com.
Regards
Rito
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