Call Recording - Not Playing Full Call

I am trying to pull a call and see that the length shown is for 21 minutes but when I go to listen to the recording it only plays for a minute. The call went in between 2 different employees. How do I access the full 21 minutes?

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Use the RC app or login your service web to double check if you can find and can listen to the recording.

To get better help, always give the background info as what exactly you do, what tools what app or API you use to access the call recording.

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