Can I disable receptionist/attendant/IVR through API?

Question

When you call, Ring central robot can say words like "Press 1 for customer support" etc that's what I meant by auto receptionist/attendant/IVR menu.

So I want to bypass this initial auto receptionist and have calls go to our application logic before routing to auto receptionist.

I think it's possible through API as API docs include somethings about IVRs.

https://developers.ringcentral.com/api-reference/Call-Routing/createIVRMenu

Please let me know.

Thank you!

PhongVu · Answer

You can create a custom company call handling and set the callHandlingAction=Bypass. If you want this rule always in effect, set the company business hour to 24 hrs. Then you have to provide the extension which will handle the incoming call. For this, you can create a custom IVR or call queue etc.

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