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Can OtherPhone device types be used for call supervision?

  • 9 August 2024
  • 4 replies
  • 27 views

We have added our own phone on the Ringcentral portal by manually provisioning the sip details. When the List Extension Devices API(https://platform.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/device) is called the phone is identified as a OtherPhone. The phone has a unique device id being returned in the API response. But the supervision API mentions that it only works for Sotfphone/Hardpone type.

Can anyone confirm if OtherPhone works for supervision?

It should work with any type of phone, provided that the device is provisioned properly and the device id is obtained and the device is online. The API document also mentioned the reason (since device IDs for WebRTC/Mobile apps cannot be obtained).

I can retrieve the device id( which is online), but when trying to make the supervise party api call. I get 
 

curl --request POST \
  --url 'https://platform.ringcentral.com/restapi/v1.0/account/~/telephony/sessions/telephony-session-id/parties/party-id/supervise' \
  --header 'accept: application/json' \
  --header 'authorization: Bearer ****' \
  --header 'content-type: application/json' \
  --data '{"mode":"Listen","supervisorDeviceId":"801539065035","agentExtensionId":"919349035","autoAnswer":true,"mediaSDP":"sendOnly"}'
{
  "errors": :
    {
      "errorCode": "TAS-119",
      "message": "Can't reach deviceId specified in request"
    }
  ]
}

 

Can you make a normal phone call to that device?

Looks like this was because the phone would not send a OK response when supervised. Is not observed once that happens.

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