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Cannot create webhook: "Extension permission [HUD] is missing"

  • 7 October 2023
  • 0 replies
  • 70 views

If you are trying to subscribe to a presence webhook and are receiving the following error:

  1. {
  2. "filter":"/restapi/v1.0/account/315352004/extension/315352004
  3. /presence/line/presence?detailedTelephonyState=true",
  4. "reason":"SUB-412",
  5. "message":"Extension permission [hud] is missing"
  6. }

Well, the good news is that there is a solution. The bad news is that only a RingCentral support representative is able to help you to resolve it. Reach out to support, and ask for help with "increasing the maximum number of monitored extensions."

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