Skip to main content

If you are trying to subscribe to a presence webhook and are receiving the following error:

  1. {
  2. "filter":"/restapi/v1.0/account/315352004/extension/315352004
  3. /presence/line/presence?detailedTelephonyState=true",
  4. "reason":"SUB-412",
  5. "message":"Extension permission [hud] is missing"
  6. }

Well, the good news is that there is a solution. The bad news is that only a RingCentral support representative is able to help you to resolve it. Reach out to support, and ask for help with "increasing the maximum number of monitored extensions."

Be the first to reply!

Reply