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Cannot log into RingCentral App or Admin with my developer account

  • June 15, 2021
  • 2 replies
  • 1077 views

I always receive the following error when logging into the admin portal or the application. Since this is a developer account, aren't I the admin? Should I be setting something somewhere? I can't see where.

"Sorry, you currently don't have permission to access this service. Contact your administrator to change permissions."

I can log into my developer console, build application, etc. I just can't log into the user part of the account. I need to do that in order to set my fax default values.

Best answer by PhongVu

Sandbox service web server is https://service.devtest.ringcentral.com

And you need to login with your sandbox user credentials. NOT the login credentials of your developer portal.

2 replies

PhongVu
Community Manager
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  • Community Manager
  • Answer
  • June 15, 2021

Sandbox service web server is https://service.devtest.ringcentral.com

And you need to login with your sandbox user credentials. NOT the login credentials of your developer portal.


  • Author
  • Known Participant
  • June 15, 2021

Thanks. I thought I was doing that by clicking on the link on my link on my developer page.

Now that I am in, I still have issues. I am trying to change my default fax values, but when I press Save I receive an Alert that says "JEDI Error."

Any idea as to what that might be?