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Question

Cannot login to embeddable app due to emergency address

  • March 2, 2023
  • 2 replies
  • 332 views

I've added the ringcentral-embeddable widget to a test application. When trying to login to the widget with my test user account I get a prompt to enter a registered address for emergency calling. I can't get this to validate in the widget, through the dialog for adding an existing phone in the admin portal or from the ring central web app. I get an error stating that the address is invalid (widget) or that the service is unavailable (web app) or that the address cannot be saved (existing phone).

I also get prompted for the address when I login to the admin portal but that gives error E911 location provisioning failed .

The sandbox main company number is (650)727-0301

2 replies

PhongVu
Community Manager
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  • Community Manager
  • March 2, 2023

Right now, the feature needs to be enabled manually (will be automated later). Let me ask the team to enable your account.

Please stay tuned!


PhongVu
Community Manager
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  • Community Manager
  • March 2, 2023

Enabled. Can you retest. If it still asks for the emergency address, you can set the emergency address via the sandbox account service web.