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Question

Clear Opt out selection for a number

  • September 8, 2022
  • 1 reply
  • 228 views

We used to use HV-SMS to text prospective employees, but now we want to use it to text ONLY employees. However, a number of people who have opted out before now want to get these sms messages. How to I reinstate a number that I want to text? That is, clear their opt out?

If that can't be done, can I change the number that I'm sending from or will the opt out still apply?

1 reply

PhongVu
Community Manager
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  • Community Manager
  • September 8, 2022

An opted out number (person) needs to send START text message to the number they opted out earlier to continue receiving messages from that HV-SMS number.