Hi Evelyn,

You should be able to set the call for a call back using requeue with a requeue delay. It's not clear if this is what you are looking for from your question, but maybe these articles will help:

https://support.ringcentral.com/engagevoice/admin/creating-agent-dispositions-inbound-campaign.html
https://support.ringcentral.com/engagevoice/creating-agent-dispositions-outbound-campaign.html
https://support.ringcentral.com/engagevoice/agent/voice-agent-use-callback-feature.html

HI Craig,

What we are looking for is for a callback to be scheduled off the back of a disposition that we have already in the system. That instead of the agent manually creating one with the committ button that they could select a disposition which would then just prompt them to complete the time and date of the callback

Just to note we use contact centre and the RC Phone App not engage