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Hi, I am using the following link https://developer.ringcentral.com/library/tutorials/test-account.html to sign in to RingCentral softphone for Windows but its failing in login. It says invalid credentials. But

on https://service.devtest.ringcentral.co.uk as user i can login. Please suggest a solution

Hi Zeeshan,


You would need to Configure the Softphone to Login in the Sandbox Environment. Please refer to this link under the section "Configure Softphone for Sandbox" :

https://developer.ringcentral.com/library/tutorials/test-account.html


You would need to create a config.ini and paste the following :

HttpRegServer = "http://agentconnect.devtest.ringcentral.com";

PlatformServer = "https://platform.devtest.ringcentral.com"

Make sure to place this file in the "App Folder" of the RingCentral For SoftPone application :

Windows :  Cntrl+F1 

Mac : Fn+Command+F1

Please make sure to select UK as the region in Softphone when you Login. If you are still unable to login you could create a case by emailing the developer support team or by creating a support ticket.

Got it thanks
If you're on a Mac, I have written this BASH utility which provides you the ability to quickly toggle between production and sandbox mode for your SoftPhone:

https://github.com/bdeanindy/ringcentral-toggle-softphone-dev-mode
Switching between environments can now be done within the softphone UI.

This is described in the Getting Started Guide's "Your Softphone" section:


From the softphone signin screen use the following key combination to bring up the environment toggle:

  • Windows: Cntrl+F2
  • Mac: Fn+Command+F2

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