Hello,

We have integrated RingCentral ringout API in our application. To make a call we are using "Call" Command with cmd, from, to, prompt, username, password and ext parameters.

As per documentation, the first call should be made to the number in the "from" and after pressing 1 it should connect to the number in "to".

https://support.ringcentral.com/article/2080.html

But in our case, it is working in opposite way. The first call was connected to the number in the "to" and then after pressing 1 it connects to the number in "from" Do I need to do any configuration to fix this issue?

Request URL I used for calling

https://service.ringcentral.com/ringout.asp?cmd=call&to=9037050000&from=9032530000&prompt=1&username=********&ext=****&password=********* 

Using this URL, it first connects to "9037050000" which is "to" number. But it should have connected to the "9032530000" which is "from/callback" number.