Does Ring API allow call routing to a private mobile number in case of emergency or unavailability
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There is call forwarding APIs in RingCentral which you can route the call:
https://developers.ringcentral.com/api-reference/Call-Forwarding/createForwardingNumber
You can predefine the call forwarding rules and apply it to incoming caller id.
You can configure with Online Account Portal at https://service.devTest.ringcentral.com
As per this link: https://www.ringcentral.com/office/features/call-forwarding/overview.html
Can calls be forwarded to non-RingCentral numbers?
- Yes. You can forward calls to any number and any device.
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