Does anybody know of a way to filter the call log by User/Agent so that its possible to listen to ONLY that Agents calls for the day?
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Does anybody know of a way to filter the call log by User/Agent so that its possible to listen to ONLY that Agents calls for the day?
Revise your question. Are you using API? Are you build an app etc.?
You can check call logs per extension using extension call log api
/account/~/extension/[extID of the agent/user]/call-log . There is no filter for account level call log currently for filtering out for per extension ... u can build a logic around ur code to check the account level call log response and check out extension involved in the call leg.
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