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Question

Filter Call Log by User/Agent?

  • November 24, 2021
  • 2 replies
  • 323 views

Does anybody know of a way to filter the call log by User/Agent so that its possible to listen to ONLY that Agents calls for the day?

2 replies

PhongVu
Community Manager
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  • Community Manager
  • November 24, 2021

Revise your question. Are you using API? Are you build an app etc.?


  • November 25, 2021

You can check call logs per extension using extension call log api

/account/~/extension/[extID of the agent/user]/call-log . There is no filter for account level call log currently for filtering out for per extension ... u can build a logic around ur code to check the account level call log response and check out extension involved in the call leg.