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Forwarding call, or Ringing in the RC software phone.

  • August 31, 2019
  • 1 reply
  • 614 views

Hello,

I am using webhook to hook incoming call.

And created forward and reject calls based on special logic.

It works as well.

But, I don't want to reject the call.

For example, my RC phone number is +111, and I set up the forwarding number to +222.

1. The caller calls the RC number(+111). If the condition is met, it will forward to +222 (it works now).

2. Otherwise, It will be ringing in the RC software phone(+111) instead of rejecting the call (Need to be implemented). Can I forward or transfer the call to the RC number itself?

Thanks in advance.

Best answer by PhongVu

You don't need to forward/transfer to +111 if the caller is calling that number. Just check the number (e,g. +222) you want to transfer then transfer if it matches. Otherwise, just ignore the event notification.

1 reply

PhongVu
Community Manager
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  • Community Manager
  • Answer
  • September 3, 2019

You don't need to forward/transfer to +111 if the caller is calling that number. Just check the number (e,g. +222) you want to transfer then transfer if it matches. Otherwise, just ignore the event notification.