get Notification of incoming call from API

I want to create customize Web Phone for our CRM web app.

currently I am using developer sendbox credentials.

Question: Can we get incoming call details from any API webhook ?

i.e.

From CRM I can call that api continuously to check incoming call details.

if any incoming call data received then I want to search that incoming phone number and if that number match in our DB then I can show our local details of that customer on customize web phone.

Click to call Outbound Customize webphone : http://prntscr.com/ko5tmi

Inbound customize webphone: http://prntscr.com/ko6ap3

Page 1 / 1

This seems a good way for both implementing the phone and the inbound screen pop: https://ringcentral-web-widget-demos.readthedocs.io/en/latest/static_crm/tutorial/

Brandon's suggestion of using the RingCentral Web widget is the best solution which save you lots of time. But if you still want to implement everything by yourself, it is possible with the push notification API. Check out this blog for more info. The tutorial uses pubnub notification which is built in the Node JS SDK, but you can implement using Webhook as well.

Reply

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded