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Glip BOT image is not shown in Sandbox

  • September 7, 2021
  • 2 replies
  • 126 views

Hi,

We created a RingCentral Glip Bot app and added the icon for the Bot that satisfies the BOT Image requirements

Image must be in square --> Our image is square (150px X 150px)
Only support jpg or png format ---> png
The size must be less than 100KB ----> 8.3 KB


The BOT image is not shown in the Dev Sandbox client an BOT presence is shown as offline.
We can able to communicate with the BOT.

Is showing the BOT image not supported in Dev Sandbox or are we missing something ?

Best answer by PhongVu

It is a known issue and will be fixed later. It should work on production though.

2 replies

PhongVu
Community Manager
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  • Community Manager
  • Answer
  • September 7, 2021

It is a known issue and will be fixed later. It should work on production though.


  • Author
  • New Participant
  • September 8, 2021

Thank you @Phong Vu