Can you login the SMS Campaigns app and click on the icon at the bottom right-hand side to join the direct support team and I can help you better.

I found a bug in the app that prevents you from downloading the survey report. It is because of your campaign name included the slash '/' character and the app uses the campaign name as a file name but it does not check and mask the '/' char (cannot be used as a file name).
The app checks and remove/replace all special chars for the campaign reports though, but not for the survey report.
I will fix and deploy new code later. But for now, please avoid using the '/' char in your campaign name.
Aloha I have tried to get the SMS Campaign app but it seems I’m am stuck in the ever ending loading wheel. I have tried different browser’s with no luck….any advice?

Aloha I have tried to get the SMS Campaign app but it seems I’m am stuck in the ever ending loading wheel. I have tried different browser’s with no luck….any advice?

Did you allow pop-up window for that site? Pls check and try again.