May I ask for more details? Just saying why SMS is not working does not help anyone to help you.

Hello Marsha

I understand your perspective. However, a lot of changes have happened in SMS world in last one year, and they are all carrier (AT&T, T-Mobile, Verizon) driven. All the 10-digit numbers fall under 10DLC compliance now, and we need to ensure that we are following the rules set by carriers (specially to avoid spam, fraud, etc).

We also have our own RingCentral SMS Guidelines https://www.ringcentral.com/legal/sms-mms-content-policies.html

The SMS service gets suspended, if above guidelines are violated, and then there are few reactivation steps(including CCAF) that are needed to ensure compliance and deliverability.

More info in this blog: https://www.ringcentral.com/us/en/blog/new-sms-product-enhancements-to-improve-deliverability/

Regarding your specific case, I have escalated it to our compliance team and you will hear more via your open support case.

Regards

Gurpreet S.