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Question

How to differentiate inbound and outbound webhook?

  • 2 February 2023
  • 1 reply
  • 287 views

If we dial main company number we get hook for outgoing and incoming both. How we can identify?

You can define the call direction rely on an event with the extension id in the parties object. See this example.

// No extensionId => internal call

"parties": [

        {

          "accountId": "809646016",

          "id": "p-a0d7bca1f4a83z18613348f51z3343dxxx",

          "direction": "Outbound",

          "to": {

...

// has extensionId => call to/from this extension

"parties": [

        {

          "accountId": "809646XXX",

          "extensionId": "62242421XXX",

          "id": "p-a0d7bca1f4a83z18613348f51z3343dxxx",

          "direction": "Inbound",

          "to": {


You can read this blog for more explanation about telephony session events.

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