If we dial main company number we get hook for outgoing and incoming both. How we can identify?
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You can define the call direction rely on an event with the extension id in the parties object. See this example.
// No extensionId => internal call
"parties": [
{
"accountId": "809646016",
"id": "p-a0d7bca1f4a83z18613348f51z3343dxxx",
"direction": "Outbound",
"to": {
...
// has extensionId => call to/from this extension
"parties": [
{
"accountId": "809646XXX",
"extensionId": "62242421XXX",
"id": "p-a0d7bca1f4a83z18613348f51z3343dxxx",
"direction": "Inbound",
"to": {
You can read this blog for more explanation about telephony session events.
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