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Hi, I have a subscription to the telephony events of my client, who is the Five9 customer. On the events I received via the webhook, for inbound calls, in the "to" party object, some have and extensionId, which I gather identifies the agent, and is what I need. However, some do not have extensionId, and I wonder what that means. For those, I do still have the called phone number, but not the extensionId.

Thanks!

An event without an extension id normally means an event of the other party on different account or different service. In that case, we don't have the extension id of the other party of the call.


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