Video API are not supported in sandbox environment. See the note in the dev guide.

Interesting. I may have overlooked that. Thanks for the reponse PhongVu.

I still have one question, tho. If Video REST is still in Beta, why RCM Meetings are not spported anymore. Maybe there’s an intermediate alternative between RCM Meetings and Video that we overlooked? The prod App that is not working anymore is Client ID AB4n8t6bSginS0Ssf28Xyw

RCM APIs are there just for legacy as RingCentral video (RCV) service will be the main service for video meeting conference. RCM (Zoom white label) and RCV are completely different services and most of RingCentral accounts do not support RCM anymore. Also, RCM has never been supported on sandbox environment either.

“The prod App that is not working anymore is Client ID AB4n8t6bSginS0Ssf28Xyw”. What error did you get? I don’t see any API call over the last 7 days? The app does not have the “Video” app scope, which is required for calling RCV APIs. Do you want me to add the scope to the app?

Thanks PhongVu.

We are getting “Sorry, RCM service is unavailable for r63207016004]”

We assumed that we needed to switch to RCV because RCM was deprecated and created a new App to start testing (7FrbxOLh2MKfkFQGzYiwFr) that contains the video scope, but now I’m a little bit confused on what should we do. Is this maybe something customer-specific and we should do nothing?

I check your sandbox and production accounts. Unfortunately, even your production account does not support RCV. It is an old free account which only supports RCM meetings.

You can signup for a new free account which fully supports RCV from here https://www.ringcentral.com/office/plansandpricing.html#video

I’m really sorry if I’m being slow , but just to double-check: the customer that received the error: “Sorry, RCM service is unavailable for a63207016004]” is the one that must create a new free account?

Because the dev one is not that old (is from 2022), but I may have misonderstood. 

This customer account does not have the RCM license. They have the RCV license instead.

Hi. Sorry. I’m having troubles testing video App being that sandbox does not work with video.

I siwtched to prod credentials locally. If I create a “free” account with a work email, I’m immediately blocked and asked to sign some kind of contract. If I create an account with a personal email, I cannot use the app. I get: “OAU-234:The client application is not allowed to work with this account”

How can I test before going to production?

Make your app a public app.