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Question

Is the getSubscription/presence API down?

  • April 16, 2016
  • 9 replies
  • 808 views

Does anyone know if the RingCentral API (getSubscription / Presence) is down? I also submitted a help ticket, but didn't get a response.

9 replies

yesterday morning API calls stopped working for me. I can get an access token, but when I try to make an API call with that access token I'm getting an error that I didn't supply an authorization token

  • April 17, 2016
We are looking into this and will post back here when we have more info. Thanks.

  • Participating Frequently
  • April 17, 2016
We are having this same problem as well. I spent 3 hours today trying to figure out why our e-fax implementation had broken.

  • April 17, 2016
From what we know so far, it seems that OAuth tokens are being generated but not processed upon Stay tuned as we investigate more.

  • April 18, 2016
We have tested the system successfully and it should be operational again. Please try it out everyone. Thanks.

  • Author
  • New Participant
  • April 18, 2016
Hi John,
RingCentral API is working fine for us (Sikka Software) now - Thank you.

  • Participating Frequently
  • April 18, 2016
It appears to be working for us now too. Thanks

  • Author
  • New Participant
  • April 18, 2016
John,

How about adding the 'RingCentral API' service status on your main RingCnetral Service Status / Health check site (https://servicestatus.ringcentral.com/), so that we don't end up wasting hours on our Apps trying to debug our programs, when your service is down. You currently have the Service Status / Health check for all your other services. 

  • New Participant
  • January 1, 2018
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