Question

Is there a way to have a team text message number that the team can use to send and receive messages?

Forum|Forum|5 years ago
September 22, 2020
4 replies
519 views

Kayla330034020
New Participant

We have a team of 5 employees and would like to be able to send and receive texts from a single number, but that everyone will have access to receive/respond to texts. Is there a way to do this? Possibly a messaging API?

Currently, we text using our individual work numbers, but if someone gets a response while they're busy or have left for the day, no one else would see it, and often it's time sensitive. We know there's a way to set up every employee to receive an email for inbound texts, but that doesn't solve our issue. Anyone have some insight?

PhongVu
Community Manager
Forum|Forum|5 years ago
September 22, 2020

You can create a new extension and assign a phone number to that extension. Then you can implement a server app which uses password flow authentication. The app will be responsible for sending and receiving SMS messages. Now, you can implement your login methods to allow those 5 employees to use that SMS app. Think about putting your fax machine in a room and give access to those employees who can use the fax machine.