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Question

Issue with using Alexa as Personal RingCentral Messaging Assistant

  • November 30, 2017
  • 2 replies
  • 499 views

I have followed the post by Phong Vu for Turning Alexa into Your Personal Messaging Assistant. When I invoke the skill Alexa says "Unfortunately, your account does not support SMS message."


I have confirmed that my sandbox account has a couple of test voicemails, but no luck. A couple of times Alexa, said "You have no unread message.".


What am I missing?

2 replies

PhongVu
Community Manager
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  • Community Manager
  • November 30, 2017
Hi Hack,

1. Did you add SMS permission to your RingCentral app?
2. Can you post the part how you call the message-store endpoint to get SMS or VoiceMail messages?

+ Phong

  • Author
  • New Participant
  • November 30, 2017
I did add the SMS permission to my RingCentral app. 

When you're asking about the call to the message-store endpoint, are you looking for my code in the index.js file or from the configuration tab in the Alexa Developer Console?

Do I need to modify anything in the index.js file?