Skip to main content
Question

Login service.ringcentral.com error do not have sufficient permissions to access this service.

  • 12 April 2017
  • 6 replies
  • 3024 views

I recently started service with RC, my app is approved in production "active in production". But when i trying login at

https://service.ringcentral.com/login/enter.html?s=1210&localeId=en_US with my account, i get a message like this:

"Sorry, you do not have sufficient permissions to access this service."

How cant fix this problem? Everything ok in sandbox.

6 replies

J
Minh,

That is simply the login URL. Even when I click the link you provided it works for me. By the way, just so you are aware, all you need is https://service.ringcentral.com .

I would check with your network administrator. It seems their settings on the network are not allowing you to access certain types of websites.
A
Minh,You mentioned an app. Did you developed an app on our developed platform? (For some sort of integration).If so we may need to refer you to our Developers Community.Mike
S
Hello Minh,

Were you able to login successfully or are you still having issues?
R
I am having the same issue. When I click on Activate link, it logs me in but shows above message.
P
Hi Minh and Rajeev,

I assumed that your developer account is the free-tier developer account. If that is the case, then you can only login to your developer account via https://service.devtest.ringcentral.com or simply come to the developer portal at https://developer.ringcentral.com and click on the "Sign in | Sign up" button then click the "Sign In" button, which will redirect you to login the right account based on your account type.

Let me know if you are a RingCentral customer under Standard, Premium or Enterprise plan, but still cannot login directly via https://service.ringcentral.com 


+ Paco
R
Hi Paco,

My glip account via  https://service.ringcentral.com  was working well till about 5 days back and now starting to show me this error - "Sorry, you do not have sufficient permissions to access this service."

This happens only on my laptop browser but my mobile app is working fine and I am also getting email notifications for messages sent on my account.

Can you take a look?

thanks,
Rajeev

Reply


Terms & ConditionsCookie settings