Our organization is trying to create an API call which, when called, will locate an alternate lead in a campaign and perform a manual pass. Details on the MANUAL_LEADS leadAction are sparse on the developer page. Can anyone provide the available elements of the paramMap for the MANUAL_LEADS action? We have the below but are looking to include the agent performing the manual pass as well as agent notes.
"leadActionParams":{
"paramMap":{
"PASS_DISPOSITION":"Sample Disposition",
"REQUEUE":"false",
"DO_NOT_CALL":"false",
"PASS_DELAY":0,
"MERGE_ORIGINAL":"true"
}
}
"paramMap":{
"PASS_DISPOSITION":"Sample Disposition",
"REQUEUE":"false",
"DO_NOT_CALL":"false",
"PASS_DELAY":0,
"MERGE_ORIGINAL":"true"
}
}